{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-@l10n/fr/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition"]},"type":"markdown"},"seo":{"title":"Support"},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"support","__idx":0},"children":["Support"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["📧 ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@traceone.com"},"children":["support@traceone.com"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Write to us to:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["get API credentials for your company"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["replace a secret that may have leaked"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["use a ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/fr/getting-started/api-versioning#stages"},"children":["limited"]}," operation"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["ask for a higher ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/fr/getting-started/rate-limits"},"children":["rate limit"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["report a problem or ask for a feature"]}]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"report-a-problem","__idx":1},"children":["Report a problem"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Send:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["the method and URL you called"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["the request body, if any (remove personal data)"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["the response status and body, with its ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["traceId"]}," if it has one"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["the date and time of the call, with the time zone"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["your ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["client_id"]}]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"warning"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Never send your ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["client_secret"]}," or an access token."]}]}]},"headings":[{"value":"Support","id":"support","depth":1},{"value":"Report a problem","id":"report-a-problem","depth":2}],"frontmatter":{"title":"Support","description":"How to get API credentials, report a problem or ask for a feature.","seo":{"title":"Support"}},"lastModified":"2026-10-27T11:55:12.929Z","isTranslationFallback":true,"pagePropGetterError":{"message":"","name":""}},"slug":"/fr/getting-started/support","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}